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Refund Policy & Code of Conduct

 

Refund Policy:
If any customers don’t satisfy by our service, support or want to cancel subscription, he has full right to claim refund. Customer should claim refund by five (5) days from his purchase. If the customer has an active subscription and want to cancel contract, he can claim refund anytime. But Installation fee is not Refundable. Only Subscription fee is Refundable.

Compliance with Local Law
Business owners shall comply with all local and national laws and regulations of the jurisdictions in which we are doing business as well as the practices of respective industry. Business owner shall further work with suppliers who are committed to meeting required standards as per local & national laws.

Business Integrity, Anti Bribery
Business must be carried out with a high degree of ethics, honesty and fair dealings; ensuring staff is familiar with such policies/procedures and does not engage in threats, bribery or corruption practices. The offering, paying, soliciting or accepting of bribes or kick-backs, including facilitation payments, is strictly prohibited.

Child Labor
Employment of children in any form is strictly prohibited. Business owner shall employ only those workers, who meet the minimum age criterion of 14 years or legal minimum age for working in any specific country, whichever is greater. Further, workers below 18 years of age should not be employed night shifts and in hazardous conditions. All applicable laws relating to young labor including employment, wages, working hours, overtime and working conditions shall be complied with.

Forced Labor
All forms of forced and bonded labor are prohibited including compulsory overtime. Workers should be able to voluntarily end their employment without any restrictions. Any restrictions on employees to voluntarily end their employment, such as excessive notice periods or substantial fines for terminating their employment contracts, are prohibited.

Harassment & Abuse
Employees should be treated with respect and dignity and should not be subjected to any form of physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation.

Discrimination
Employees should not be subjected to discrimination in employment, including hiring, compensation, promotion or discipline, on the basis of gender, race, religion, caste, age, disability, sexual orientation, pregnancy, marital status, nationality, political opinion, trade union affiliation, social or ethnic origin or other status protected by law.

Freedom of Association and Right to Collective Bargaining
The rights of employees to lawfully associate or not to associate with groups of their choosing shall be respected, as per applicable laws. The right of employees to engage in collective bargaining as permissible by law shall also be recognized.

Regular Employment
To every extent possible work performed should be on the basis of recognized employment relationship established through national law and practice.

Wages & Benefits
Employees should be paid in a timely manner and at a rate not less than the minimum wage as required by State & Regional laws. Employees should also be provided with legally-mandated benefits, including holidays and leaves, and statutory compensations at the time of ending employment. There should not be any disciplinary deductions from their pay.

Health & Safety
Employees should be provided with appropriate safe and healthy working conditions including first aid, fire safety, emergency evacuation and other basic requirements such as canteen / dining area, drinking water, sanitation etc. A system in place to identify and mitigate work place hazards which can result in illness or physical harm to the employees, visitor or communities.

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